Payment Policy

• Starter Lite (Free): Up to 50 students, limited features, no credit card required.
• Starter: Core institution management features with SMS and desktop app support.
• Standard: Includes parent portal, mobile app, online payments, payroll, and advanced reporting.
• Premium: Adds biometric attendance, HRM, transport, hostel, LMS, and government compliance.
• Enterprise: Full feature set including multi-branch, AI, WhatsApp, white-label, and dedicated support.

• All prices are quoted in BDT (Bangladeshi Taka) unless otherwise stated.
• Subscriptions can be billed monthly or annually. Annual billing includes a discount.
• Pricing is based on the number of active students and the selected package tier.
• Invoices are generated at the beginning of each billing cycle.
• A 7-day grace period is provided after the invoice due date before service limitations apply.

• bKash: Mobile financial services payment.
• Nagad: Digital payment service.
• Rocket: DBBL mobile banking.
• SSLCommerz: Credit/debit card processing (Visa, Mastercard, AMEX).
• Bank transfer: Direct bank transfer to CyberCraft Bangladesh accounts.
• Cash: Available for local customers through authorized representatives.

scholina — Education Management System provides tools for institutions to collect fees from students and guardians. Fee payments processed through scholina — Education Management System are subject to payment gateway processing fees. Institutions are responsible for setting their own fee structures and collection policies. scholina — Education Management System acts as a technology facilitator and is not a party to the fee transaction between institutions and guardians.

• Monthly subscriptions: No refund for the current billing period. You may cancel to prevent future charges.
• Annual subscriptions: Pro-rated refund for unused months if cancelled within the first 3 months. No refund after 3 months.
• Free trial: No payment is required during the trial period. You will not be charged unless you explicitly subscribe.
• Overpayments: Any overpayment will be credited to your account or refunded within 14 business days.
• Refund processing time: approved refunds are processed to the original payment method within 7 to 10 working days, depending on your bank or mobile financial service provider.

• Upgrades: You can upgrade your plan at any time. The price difference is pro-rated for the remaining billing period.
• Downgrades: Plan downgrades take effect at the end of the current billing period. Features not included in the lower plan will become inaccessible.
• Student count changes: If your student count exceeds your plan limit, you will be notified to upgrade or reduce active students within 30 days.

• A 7-day grace period is provided after each invoice due date.
• After the grace period, certain premium features may be restricted.
• After 30 days of non-payment, the account may be downgraded to the free tier.
• After 90 days of non-payment, the account may be suspended. Data is retained for an additional 90 days.
• CyberCraft Bangladesh reserves the right to charge a late fee of 2% per month on overdue amounts.

Prices displayed may or may not include applicable taxes. VAT and other government-mandated taxes will be added to invoices as required by Bangladesh tax regulations. Institutions are responsible for their own tax compliance regarding fee collection from students.